Free Two-Day Shipping + Returns SEE DETAILS


Your order should arrive in two business days if placed by 3PM ET on weekdays or if placed by 12PM ET on Saturday. Orders placed on Sunday should arrive on Wednesday. Exclusions apply, including orders that ship via SmartPost.


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We’re Here to Help

From advice on caring for your DY jewelry to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewelry
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

Please Note: Due to carrier and shipping concerns, some orders may experience delivery delays. Some returns may experience delays with refund processing.


We accept the following forms of payment: American Express, Visa, MasterCard, Discover, ApplePay, PayPal, David Yurman gift cards and Affirm

For added security, your billing address at must exactly match the address on file at your credit card company. The processing of your order may be delayed or denied if these addresses are different.

Unfortunately, we only accept credit cards issued in the United States. However, we do accept PayPal, which can be set up with an international credit card.

After an order is placed, there is temporary hold on your credit card account for the total value of the order.

Your credit card will be charged once your order ships. The authorization that was temporarily on the account now becomes a permanent charge.

If your order contains more than one item, will charge your credit card for each item separately after they have shipped. You will see separate charges on your credit card statement. The total value of those charges will add up to the total authorization amount.

Check to ensure the country that issued your credit card matches the region in which you are shopping. We only accept credit cards issued in the United States on our US site and cards issued in Canada on our Canadian site. However, we do accept PayPal, which can be set up with an international credit card.

In addition, note that when authorizing the purchase, sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:

  • The billing information is inconsistent with what the credit card company has on file. 
  • The expiration date was entered incorrectly at check out.
  • The card’s CVV code is incorrect.
  • The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge.

In some instances, an order is cancelled due to the item no longer being in stock.

There are also times an order is cancelled due to incorrect or inconsistent customer information. If you would like to continue with your order, please ensure all credit card, billing and shipping information is accurate and create a new order on our site or by contacting Customer Care. You may also visit a David Yurman retail store near you for further assistance.

The authorization should “drop” from your account within 4-7 business days for US or Canadian credit cards depending on the bank or credit union that issued your card. David Yurman is unable to reinstate a cancelled order.

Please contact Customer Care by email, chat or phone at 1-888-DYURMAN (1-888-398-7626) to cancel the existing order and create a new order.

Digital Merchandise Credit (“Credit”) is non-transferable, non-reloadable, and is redeemable only at David Yurman. Credit is only valid at U.S. and Canadian stores, online and by phone. Credit cannot be used with any other retailer carrying David Yurman products. Must have merchandise credit number and unique pin to apply towards purchase. Credit is not a credit or debit card and may not be redeemed for cash unless required by law. Credit cannot be used toward a prior transaction. Returns of merchandise purchased with Credit will be refunded by Credit in accordance with David Yurman’s Return Policy. David Yurman is not responsible for any Credit used without your permission or for any lost or stolen Credit. Purchase, use or acceptance of Credit constitutes acceptance of these terms. To verify remaining Credit balance, please visit our gift card page and click or tap the “Check David Yurman Gift Card Balance” link, which is applicable to Digital Merchandise Credit. Once you have entered your Digital Merchandise Credit number and PIN, please click the "Check Balance" button to retrieve your available value. Alternatively, you may call Customer Care at 1-888-398-7626. Credit does not expire.

We offer Affirm and the Jewelers Reserve Citibank financing program for in-store purchases at full-price David Yurman stores in the United States. We also offer Affirm for purchases made on Please note that you must apply for Affirm financing in one of our stores even if you may have already applied on

Yes, prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent sale items and excludes temporary special promotion items. For questions and adjustments regarding prices on, call 1-888-DYURMAN (1-888-398-7626).

We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

  • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
  • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.

All online purchases and order history are saved when you create an account on For a purchase that was made at a David Yurman store, please contact the store directly. Should you require further information concerning a specific David Yurman piece, please contact one of our Customer Care specialists by email, chat or phone at or at 1-888-DYURMAN (1-888-398-7626).

Contact Customer Care

Hours of Operation

Monday – Friday: 8:30AM–7:30PM ET
Saturday & Sunday: 9:00AM–5:00PM ET